Evaluation of Safety Climate and Service Performance of  Inpatient Care Unit of Public Hospital

Authors

Safety climate, Service performance, Inpatient Care Unit.

Background: Safety climate is an important part of an organization because it is related to the hospital

performance and therefore it needs to be evaluated. The purpose of this study is to evaluate the safety climate

that affects the performance of inpatient care services in public hospitals, including job satisfaction, job

performance, work productivity and patient satisfaction. Method: The study was conducted involving 256

respondents of health workers and patients in the inpatient care unit at two public hospitals in Indonesia. The

study was conducted using a questionnaire covering the dimensions of leadership, staff, communication,

and cooperation. Results: Safety climate in the inpatient care unit at the hospital had a positive relationship

with job satisfaction, job performance and work productivity, and does not correlate to the improvement

of patient satisfaction. Hospital performance in sequence for the level of job satisfaction, job performance,

and work productivity is classified as very good, and the level of patient satisfaction is good. Respondents

consider knowledge and experience in handling safety still needs to be improved. To increase awareness of

climate safety, the leaders make safety as a culture that must be obeyed by all personals. Conclusion: Safety

climate in two public hospitals affects job satisfaction, job performance, and work productivity, but does not

affect patient satisfaction.

Hasianna Nopina Situmorang1,Rini Dharmastiti2

1 Lecturer, Department of Mechanical Engineering, Faculty of Engineering, Universitas Negeri Medan, 2 Associate Professor, Department of Mechanical and Industrial Engineering, Faculty of Engineering, Universitas Gajah Mada